KeyNet Banking
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KeyNet Banking
Frequently Asked Internet Banking Questions
Q: What is KeyNet Banking?
A: KeyNet Banking provides KeySavings Bank customers with Internet Access to their Checking, Savings and Loan account 24 hours of every day. KeyNet banking includes the ability to view account balances and transaction details, make funds transfers and view statements online.
Q: What is required to use the KeyNet Banking?
A: You can use any computer that has Internet access. To use KeyNet Banking, customers must have at least one account with KeySavings Bank, which may include Checking, Savings, Individual Retirement Account, Certificate of Deposit or Loans.
Q: When can I start using KeyNet Banking?
A: Right Now!!
Q: How much does KeyNet Banking cost?
A: KeyNet Banking gives you immediate access to your accounts free of charge.
Q: Is information secure and confidential using KeyNet Banking?
A: You control all information concerning your account via your access ID and password.
Q: Can I use KeyNet Banking for my business accounts?
A: Yes.
Q: Can I initiate unlimited transfers between any of my accounts?
A: Transfers will be permitted between your accounts with us, as long as the accounts have matching Social Security numbers and/or names with the exception of Passbook accounts. However, the Insured Investment Account is subject to transfer limitations under Regulation D.
Q: When I conduct a transaction via KeyNet Banking, when is my account updated?
A: Your account is updated immediately during general business hours. After regular business hours, the transactions are posted to your account prior to the opening the next day.
Q: Can I order checks through KeyNet Banking?
A: Yes. You can use the check re-order function if you have previously ordered checks for the same account that is located on KeySavings Bank's home page.
Q: What if I forgot my password and have been locked out of KeyNet Banking. How do I change it?
A: We can help you reset your password. Simply call our KeyNet Banking customer service department during normal business hours for assistance. Be prepared to provide appropriate security verification information when you call.
Q: What are the guidelines for selecting my password?
A: Passwords are case sensitive, must be a minimum of 4 characters in length and need to consist of a combination of alphabetical and numeric characters. The password can not be more than a maximum of 16 characters in length.
Q: Who do I contact if I can not access my accounts or have questions?
A: For support call toll free 1-866-423-6460 or 715-423-6460.
Q: Can I use my Home Equity Line of credit to transfer to deposit accounts with KeyNet Banking?
A: Yes.
Q: Can I pay bills using KeyNet Banking?
A: No.
Q: When can I get started?
A: Apply now! You can use KeyNet Banking free of charge. Access KeyNet Banking from any computer with Internet Access or ask for a Customer Service Representative to assist you.
Q: Can I put a stop payment on checks?
A: Yes, but there are fees involved. If you have questions about stop payments, please call or stop in to see a customer service representative.
Q: Can I make loan payments with KeyNet Banking?
A: Yes. However, we do prefer that you make full payments. If you would like to make partial payments, please come in and make arrangements with a loan officer.
